Karkya Privacy Policy — How We Keep Your Data Safe

1 Introduction & Commitment

Welcome to karkya's Privacy Policy. As a trusted online gaming platform, karkya places the highest priority on protecting our users' personal data. This Privacy Policy ("Policy") describes how karkya collects, stores, uses, and protects your information.

Karkya By using the platform, you agree to this Privacy Policy. If you do not agree, please stop using the platform and contact our support team.

This Policy applies to the karkya website, mobile app, and all associated services. We follow international best practices to keep your data protected.

2 What Data We Collect

Karkya collects various types of data that help us deliver and improve our services. A detailed breakdown is provided below:

3 How We Collect Data

Karkya collects data through several methods. You should have a clear understanding of each:

• Direct Collection: Information you provide directly via registration, login, KYC forms, and support chat.
• Automatic Collection: Via cookies, log files, and tracking pixels while you use the platform.
• From Third Parties: From payment gateways, identity verification agencies, and licensing authorities.
• Public Sources: Limited data from public databases for fraud prevention purposes.

Karkya only collects what is necessary — nothing more. Our data minimization policy ensures we retain only what we actually need.

4 Purpose of Data Use

Karkya uses your data only for specific, legitimate purposes. The key purposes are outlined below:

• Account Management: To complete registration, login, and identity verification.
• Payment Processing: To process deposits and complete withdrawals.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Service Improvement: To enhance your gaming experience and deliver personalized offers.
• Contact: To send important updates, bonus notifications, and support messages.
• Responsible Gaming: To identify excessive gaming patterns and provide appropriate support.

5 Data Sharing Policy

Karkya never sells your personal data. However, limited information may be shared in certain specific circumstances:

• Payment Partners: Payment gateways such as bKash and Nagad receive only the information needed to process transactions.
• Technology Providers: Hosting, cloud, and security providers access data only as needed for operational purposes.
• Game Providers: Only the minimum data required for game access is shared with software providers.
• Legal Authorities: Data is disclosed in response to a valid court order or request from a regulatory authority.
• Fraud Prevention: Limited information may appear in industry-wide blacklist databases for fraud prevention.

6 Cookie Policy

Karkya uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

• Essential Cookies: Login sessions and security tokens are essential — the platform cannot function without them.
• Functional Cookies: To remember your language preference, theme settings, and game preferences.
• Analytics Cookies: To understand which parts of the platform are used most.
• Security Cookies: To detect fraud and bot activity.

You can disable non-essential cookies at any time through your browser settings. Note that doing so may affect certain features.

7 Data Security Measures

Karkya follows the highest industry security standards to protect your data. Our core security measures include:

• 256-bit SSL/TLS Encryption: All data transmissions take place over encrypted channels.
• AES-256 Data Encryption: Any sensitive data we store is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Access Control: karkya staff can only access data on a need-to-know basis.
• Data Backup: Regular backups are maintained on secure, encrypted servers.
• Intrusion Detection: 24/7 real-time network monitoring is active at all times.

8 Your Privacy Rights

As a karkya user, you have full control over your own data. You may exercise the following rights at any time:

To exercise these rights [email protected]Email us or reach out via live chat. We'll respond within 30 days of your request.

9 Data Retention Period

Karkya does not retain data longer than necessary. Retention periods for different types of data are listed below:

• Account Information: While the account is active and for 5 years after closure (for legal compliance).
• Financial Transaction Records: Minimum 7 years (legal and regulatory obligations).
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Typically 2 years, or until any dispute is resolved.
• Cookie & Session Information: At the end of the session or up to a maximum of 1 year.
• Marketing Preferences: Until you change it.

10 Minor Protection

Karkya strictly prohibits use of the platform by anyone under 18. Our measures to protect minors include:

• Age declaration is mandatory at the time of registration.
• Age is confirmed through KYC verification.
• Accounts found to belong to users under 18 will be suspended immediately.
• We never knowingly collect information from minors.

11 Policy Changes

Karkya may update this Privacy Policy from time to time. Our process for handling changes is as follows:

• You will be notified by email before any significant changes take effect.
• The "Last Updated" date at the top of the page is always kept current.
• For significant changes, re-consent will be required when you log in to the platform.
• Archived copies of previous policies are available upon request.

12 Contact & Complaints

For any privacy-related questions, complaints, or requests, please reach out to our dedicated privacy team:

• Email: [email protected]
• Live Chat: Log in to the platform and click the support icon.
• Response Time: Usually within 24–48 hours.

We take every complaint seriously and work to resolve it within the specified timeframe. If you are not satisfied with the outcome, you may contact the relevant regulatory authority.